Privacy Policy
Privacy Policy
1. Who we are
Rome Local Experience operates this website to provide guided experiences, and private transfer services in Rome.
The data controller for the processing of personal data is:
Rome Local Experience – operated by Terence Usher (Sole Proprietorship)
P. IVA: 18459121002
Rome, Italy
Website: www.romelocalexperience.com
Contact email: info@romelocalexperience.com
2. Information we collect
When you use our website or book a service, we may collect personal information such as:
Name and surname
Email address
Phone number
Booking details
Payment information
IP address and browser data
This information is collected only when voluntarily provided or automatically required for security and website functionality.
3. How we use your information
We process your personal data for the following purposes:
To process and manage bookings
To send confirmations and provide customer support
To deliver our services
To improve website functionality and user experience
To comply with legal and tax obligations
The legal basis for processing may include contractual necessity, legitimate interest, or user consent, depending on the context.
We never sell or share your personal data for marketing purposes.
4. Bookings and third-party services
We use Bokun as our booking management platform. When you make a reservation, your information is securely processed through their system.
Payments are handled by trusted third-party payment providers. We do not store or have access to your credit card details.
These providers process your data according to their own privacy policies.
5. Cookies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
remember user preferences
enable booking functionality
analyze website traffic
ensure website security
You can control or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.
6. Embedded content and external services
Our website may include embedded content (maps, videos, booking widgets, or social media features). These services may collect data and use cookies as if you visited their websites directly.
We are not responsible for the privacy practices of these external platforms.
7. How long we retain your data
We keep personal data only as long as necessary to:
provide services
manage bookings
comply with legal requirements
Booking and accounting information may be retained for legal or tax obligations.
8. Your rights (GDPR)
If you are located in the EU, you have the right to:
request access to your personal data
correct inaccurate data
request deletion of your data
restrict or object to processing
receive a copy of your data
To exercise these rights, contact us at: info@romelocalexperience.com
9. Where your data is processed
Personal data may be processed through secure systems operated by trusted service providers, including booking platforms and payment processors. These providers may be located within or outside the European Union but always operate in accordance with applicable data protection laws.
10. Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be published on this page.